Tigers Removals

Avoid! They promise you the lot then don't deliver. I've never in my whole life met a company that treats its customers with NO regard. They are rude, unprofessional cowboys.

1. Promised to provide packaging, protective coverings and blankets for bit delicate items - DID NOT DELIVER.

2. Didn't arrive at 0730 but was almost 10:00 and then complained throughout that they don't get paid enough for the hours they were putting in - im a customer and didn't expect to hear this.

3. Two small vans arrived when i had previously said that we have moved in articulated lorry before. So a van full of items didn't get loaded.

4. They refused to move until full payment was made and threatened to unload or take items back to depot for charges to be made in storage. ( I had no issue about paying, but wanted ALL my items loaded).

5. ALL my furniture was either marked, scratched broken and damaged!!

6. Kicked a wall down to get removals van in the drive.

Moving is very stressful experience and they added to a very emotional and distressing experience. Having moved every 2-4 years this company is by far the WORSE!!

Move size: 3 Bedroom Home Service cost: £1200

If you are planning to book with Tiger Removals, consider the following points:

* Time: They value their time but not yours.

* Service: Don’t expect good service from them.

* Quality: They don’t care about your products and items.

* Trust: They won’t deliver what they promise.

* Money: It’s a waste of money.

* Satisfaction: Not worth it.

Detailed Review

Time: They value their time and not yours. My booking was scheduled for 10:00 AM, but they kept delaying. Initially, they said they would come by 11:00 AM, then 1:05 PM, and finally arrived at 2:00 PM.

Service & Quality: The service was terrible. They handled everything carelessly, throwing boxes from the first floor to the ground and sliding furniture. They broke my chest of drawers and promised to fix it but left everything as it was, claiming they couldn’t work more because it was Saturday evening. When I complained to Chris, he lied, saying I had asked them to skip the repair. Items were not placed in designated locations, and the crew was rude.

Trust: Don’t trust them. I requested a 5-ton Luton van, but they sent a 3.5-ton van. They promised to dismantle the sofa, but the person who came said it wasn’t communicated and left it. I had to dismantle and transfer it myself. When I informed Chris, he twisted my words and blackmailed me, saying he would move the sofa only if I agreed not to leave a review online.

Money: They only care about their money and time, not yours. They didn’t offer any compensation for the broken chest of drawers or anything else.

Unrealistic Stories:

* They claimed I agreed to skip the broken chest of drawers. Why would I do that?

* They sent a small vehicle and blamed it on an operational mistake.

* The crew was not skilled in sofa removal, which was my main request.

* They claimed to have suspended the crew for not meeting expectations, which I find hard to believe.

Conclusion

Do not book with Tiger Removals. They are untrustworthy, provide poor service, and are a waste of time and money.

Move size: 3 Bedroom Home Service cost: £400

Finding out they are not registered! £1,500 to have to leave most of my stuff behind! Tried to contact them but now they have the money they don't answer the phone. I'm trying to make an official complaint but there's nothing I can do if they aren't registered. I now have to buy a dining table and chairs, step ladders, vacuum cleaner. One of the men complained there was sets of writing on the boxes. They were the boxes that they provided and I had to scribble out what was on before. Forced to rate as 1 star, personally I would give them minus 5.

Move size: 3 Bedroom Home Service cost: £1500

Arrived on the day was told it should

Have been a 3 man job, there were two guys Ian and Wayne. Was booked in on a 5.5t van everything just about fitted. They went ahead and started unpacking. Seemed really nice to your face at least. They did help pack and cover our sofas and tvs however one tv got damaged in the move. The packers lied to the company saying we broke it and we were acting shifty before the move even though they saw the tv on as my son was watching when they arrived. We only noticed the damage around two hours after they left as boxes were packed in front of it and they had told

The office they checked before leaving which was impossible. Ian was great and helped take a second bed upstairs so can’t fault him. When I challenged the office about the damage they advised what Wayne had said and after putting up an original review only then got contacted and said an insurance form would be sent out. I was asked to take the review down. We did and after several chases to the office nothing has come back 2 weeks later so putting up another review. Got an email 20 minutes later after telling them a review was going back up and told not to threaten them. If you HAVE to use them book a larger van or check every single item that’s fragile because you won’t get your moneys worth.

Move size: 3 Bedroom Home Service cost: £950

From the first contact with Tiger I was impressed by their service. A home visit to assess my requirements was organised quickly and followed up by delivery of the boxes I needed, on a use or return basis. On the day of the move, the guys arrived on time and safely and efficiently transferred the many boxes and furniture into the van. At the other end, the guys placed everything exactly where I wanted it and also moved items when it was necessary. There really was no stress and the guys were so helpful. I wouldn't hesitate to use Tiger removals again.

Service cost: £400

We moved 5 miles but had to keep our goods in storage for 4 months. The whole experience was horrendous. There were not enough men to pack the goods initially and they had to leave some of my contents at my old address. A set of leaded lights were left and taken by the new owners.When my goods were unpacked 4 months later again insufficient men were employed so there was no time to put up any beds which was in the contract When we started to unpack we found many things broken. We had some items valued and the total damage was approx £1000. Even though I was told that the firm were insured for breakages up to £20,000, we were very rudely dismissed by Chris. PLEASE IF YOU VALUE YOUR GOODS DO NOT HAVE THIS FIRM.

Service cost: £2000

I really can't fault the removal team who were excellent and accommodated everything needed from them. I also thank the company for moving the date twice due to issues with the move..however..I have to give them 3 stars based on their office..I was quoted for a removal with a window taken out in order to remove my sofa..I was told on the day they were now not able to do this, causing me to have to irreparably damage my sofa to remove it. I queried the office about this who continually told me that I was lucky to get the price I did, they wouldn't knock any money off and it was basically tough luck..I now have to fork out for sofa repairs because they gave me a false quote for a removal which included services they willingly knew they could not carry out.

Again, I cannot fault the work ethic of the team who carried out the removal..but I would not use them again based on my experience with management who simply wanted the dough no matter the cost..

Service cost: £280